A shaper spits in your face. How do you respond?
You’re in the market for a new board, and even though you’ve got a guy who’s been working for years, you decide to try out a new kid you’ve been seeing all over your local Craigslist. Really low prices, $200 below your usual shaper, because he hasn’t been around long and is working cheap to build a client base.
You ask around, get decent reviews, and decide to pull the trigger on a custom job. Nothing fancy, just a funky little low rocker small wave sled. The type of board that’s damn hard to fuck up.
Roll by the factory one day after work, put down your deposit, drop off your dims, and get the standard, “See you in four to six weeks.”
Six weeks come and go, you call him up to see what’s going on.
“Yeah, sorry, our glasser went on a bender again, we’re a little backed up. It’ll be done in a week.”
Another week passes, still no word. So you swing by again on your way home from work. Figure you can get things moving a little quicker by putting in an appearance. No one’s home, so you try again a few days later.
“Just finished shaping it,” he says, pointing to a random board in the middle of a pile of finished blanks. “They’re all getting glassed tomorrow. Be ready in a couple days.”
Kind of annoying, but still pretty standard. Few people make a career of building boards because they’re hard workers. Skilled craftsmen, sure. Nose to the grindstone types, not exactly. You’re not even bummed he lied and blamed the glasser. That’s what they’re there for.
Another two weeks pass and you get a text. “Your board’s ready, come by whenever.”
Life happens and you can’t make it down for a few more days. But it doesn’t matter, because the surf is shit and the weather is terrible. And since your board was over a month late you aren’t feeling a huge obligation to pay the man.
On day two the texts begin.
“Hey, board’s ready.”
“What’s up? Come get your board.”
“Not a storage locker, you need to come by.”
“We need the space, please come tomorrow.”
Okay, whatever. Fucking shapers, am I right? You text him back, say you’ll swing by on your day off. 10am, cash in hand, you’re there. He’s not. Your calls go straight to voicemail, don’t hear back for another week.
“Sorry, something came up. I’ll def be in tomorrow.”
You swing by on your lunch hour, glory of glories, he’s there! Tells you to wait a moment, goes and grabs your board.
What the hell is this? Two inches longer than you ordered, half an inch narrower. A domed deck with super pinched rails, early 90’s elf shoe flip in the nose. FCS2 thruster setup, rather than the Futures five fin you wanted.
“Hey, I, uh, think you got the wrong board.”
“Nope, this one’s yours.” Points to your name on the stringer.
“This isn’t what I ordered, I…”
“Yeah, I know. This is better.”
Whatever, fuck it. This is what you get for being a cheap bastard. And, who knows, maybe it’ll work. The FCS2 thing sucks, since all you own are Futures, but you’ll make do with the plastics. Even if you hate it, you should be able to flip it online to someone without eating too much of a loss.
You whip out your wad of cash and hand it over. He quickly counts it out and says, “Oh, shit, didn’t I tell you? We had to raise our prices.”
He wants $150 over what you were quoted.
“Oh, and the fins will be $40 more,” he says, pointedly glancing at a hand written sign taped to the wall.
No refunds on deposits under any circumstances.
What would you do?